Contact us
Email us and we will reply as soon as we can, usually within two working days. It helps to include your device (for example iPhone 16 or iPad Air), its iOS or iPadOS version, and what happened.
Questions
How do I restore the Full game on a new device?
Sign in with the Apple Account you bought it with, then open Settings › Full game › Restore. The purchase is free to restore and works on all your iPhones and iPads.
The Full game also works with Family Sharing, so family members can restore it in the same way.
Will my progress move to my new iPhone or iPad?
Yes. Your progress and settings are saved to your iCloud. Sign in to the new device with the same Apple Account, keep iCloud turned on, and open Ripplemere: your pond comes with you. It can take a minute or two to arrive the first time.
Where are my achievements?
Open Settings › Achievements in the game. Achievements use Game Center, so you need to be signed in to Game Center in your device’s Settings.
What is free, and what does the Full game add?
Spring and Free play are free to keep. The Full game is one optional purchase that opens summer, autumn and winter (15 more levels) and the Endless pond. There are no ads, subscriptions or other purchases.
Is Ripplemere suitable for young children?
Ripplemere is rated 4+. Some creatures are predators and can eat small fish, shown in a gentle cartoon way. For a completely peaceful pond, choose Peaceful next to “Predators in Free play” in Settings.
How do I change the language?
The game is in English and Turkish. Choose one in Settings › Language; the game restarts in that language.
How do I get a refund?
Purchases are made through Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com
What happens to my data?
We do not collect any. There are no accounts, ads or tracking. Read the Privacy Policy for the details.